Frequently Asked Questions

Find answers to common questions about Obsidian Riders premium leather jackets.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and online payment methods through our secure checkout.

Q: Is my payment information secure?
A: Yes, all transactions are processed through Shopify's secure payment gateway with industry-standard encryption.

Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking number via email to monitor your delivery in real-time.

Shipping & Delivery

Q: Where do you ship?
A: We ship internationally to all countries worldwide. Currently, we do not ship within Pakistan.

Q: How long does delivery take?
A: Standard international delivery takes approximately 10 business days from order confirmation.

Q: Do you offer free shipping?
A: Yes! We offer free worldwide shipping on all orders.

Q: Will I have to pay customs duties?
A: International orders may be subject to customs duties and taxes imposed by your country, which are the customer's responsibility.

Product Information

Q: What materials are your jackets made from?
A: Our jackets are handcrafted from premium genuine leather, sourced for durability and timeless style.

Q: How do I choose the right size?
A: Please refer to our size chart on each product page. If you need assistance, contact us at insarafiq911@gmail.com

Q: Do you offer custom orders?
A: Yes! Contact us at insarafiq911@gmail.com to discuss custom sizing or design options.

Q: How do I care for my leather jacket?
A: Keep it away from direct sunlight and moisture. Use a leather conditioner periodically and store in a cool, dry place.

Returns & Exchanges

Q: What is your return policy?
A: You may return items within 3 days of delivery. Items must be unworn, with tags attached, in original packaging.

Q: How long does it take to get a refund?
A: Once we receive your return, refunds are processed within 1 business day to your original payment method.

Q: Can I exchange my jacket for a different size?
A: Yes! Contact us at insarafiq911@gmail.com within 3 days of delivery to arrange an exchange.